Shipping policy
Shipping & Delivery Policy
At Plumarius Custom Threads, each order is prepared with care before making its way to you.
UK Delivery
We currently deliver to UK addresses only.
Standard Tracked Delivery — £3.95
FREE Standard Tracked Delivery on orders of £100 or more.
Processing Times
Please allow up to 3 working days for your order to be prepared and dispatched.
As our garments feature embroidery, this preparation time allows us to complete your order, carry out our quality checks and carefully package it before dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Delivery Times
Once dispatched, Standard Tracked Delivery usually takes approximately 2–3 working days.
Most orders should therefore arrive within approximately 5–6 working days of being placed. We recommend allowing up to 7 working days from placing your order for delivery.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, adverse weather or particularly busy periods.
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched so you can follow its journey.
We normally use Royal Mail Tracked delivery, although we may occasionally use another suitable tracked delivery service where appropriate.
Personalised Orders
Orders containing personalised embroidery are prepared especially for you. Please take extra care when entering names, initials, dates or other personalisation details, as your embroidery will be created using the information submitted with your order.
Personalisation does not currently change our standard estimated processing time unless we contact you to let you know otherwise.
Please see our Returns & Refunds Policy for information about returns and cancellations relating to personalised items.
Incorrect Delivery Addresses
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, please contact us as soon as possible. We will do our best to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
Delayed or Missing Orders
If your order has not arrived within 7 working days of placing your order, please contact us so that we can look into this for you.
If tracking shows an order as delivered but you have not received it, please check any safe places around your property and with other members of your household or neighbours before contacting us.
If your parcel appears to be lost in transit, please contact us and we will investigate this with the delivery provider.
Nothing in this policy affects your statutory rights.
Contact Us
If you have any questions about the delivery of your order, please contact Plumarius Custom Threads using the contact details provided on our website.